Service System
Qimao provides comprehensive pre-sales support:
Product Selection: Recommend the best equipment for your product (lipstick, powder, mascara, etc.).
Configuration & Layout: Offer equipment function details and production line layout plans.
Material Compatibility: Evaluate factors like particle size and viscosity to ensure compatibility.
Feasibility & Optimization: Provide structural and efficiency improvement recommendations.
Custom Modules: Confirm tailored options (filling, pressing, mixing) for your process.
Prototyping And Trial Production Services
Qimao provides proofing and verification services to help customers reduce decision-making risks:
Perform material compatibility testing based on customer formulas
Perform material compatibility testing based on customer formulas
Provide on-site or video demonstrations to ensure customers have a clear understanding of equipment operation
Issue proofing results reports and parameter adjustment suggestions on demand
We support both individual equipment and full production line customization:
Custom Size, Voltage & Structure: Our equipment can be customized to meet your specific size, voltage, structure, and control system requirements.
Functional Modules Integration: We offer options for automatic heating, cooling, vacuum systems, metering, and more.
Complete Line Integration: We support integration and layout planning for multi-product production lines.
Quality Control & Delivery: Each piece of equipment undergoes strict quality inspection and is delivered according to an agreed schedule.
Export & Documentation Support: We handle packaging, cabinet loading, and provide full export documentation.
Installation and commissioning services
We ensure the smooth installation and startup of your equipment with:
Operational Documentation: We provide Chinese and English manuals, circuit, and gas line diagrams.
Remote Installation Guidance: Our team offers remote video guidance to help customers with equipment installation and wiring.
On-Site Commissioning & Training: Depending on the region and project scale, engineers can be dispatched for on-site commissioning and training, ensuring your team can operate the equipment efficiently.
After-sales technical support
We provide comprehensive after-sales service to ensure long-term operational stability:
Warranty & Technical Support
All equipment comes with a 12-month standard warranty, including remote technical support and video diagnostics.
Fast Response & Parts Priority
We offer rapid responses to faults, with key components prioritized for shipment.
Unlimited Technical Consultations
Our technical consulting services are available at no extra cost, with unlimited inquiries.
Spare Parts & Maintenance Packages
We supply wearing parts along with your equipment and maintain an inventory of common parts such as heating tubes, sealing rings, and molds. We also support customers with pre-ordered maintenance packages based on annual plans.
As your production needs evolve, we offer tailored upgrade and transformation services:
PLC & Software Upgrades: We provide system updates, including PLC upgrades and software optimizations to improve production efficiency.
New Functional Modules: We can add new modules, such as automatic feeding, dust removal, labeling, etc., to enhance your existing equipment.
Non-Standard Mold Development: We offer custom mold development and replacements to suit your specific product requirements.
Structural Adjustments: We can modify the original equipment or expand its capabilities to support new functions.
System Integration & Smart Control: We offer system linkage integration and smart control transformations for greater automation.
Export logistics and document support
Qimao provides convenient shipping assistance for overseas customers:
Expert Export Handling: We are well-versed in the packaging and transportation requirements of different regions.
Flexible Trade Terms: We support various trade terms including EXW, FOB, and CIF, providing flexibility in payment and shipping.
Complete Export Documentation: We assist with customs declarations, packing lists, product instructions, technical drawings, and other necessary documents.
Shipping Arrangements: We help connect customers with freight forwarders for streamlined shipping.